As a default, your members do not earn loyalty points for the cost of shipping and do earn loyalty points for the cost of tax and on discounted orders.

You can adjust these settings to dictate under what circumstances points will be excluded from an order.

In this article:

  • How to exclude loyalty points for shipping
  • How to exclude loyalty points for tax
  • How to exclude loyalty points on discounted orders
    - Discount types that are effected

How to exclude loyalty points for shipping

This option dictates whether or not a customer will earn points for the cost of their shipping.

1. In your app admin, go to Settings

2. Under Order Rewarding, click the box to check Exclude points for shipping

3. Click Save in the bottom right corner of the page


Now, loyalty points will not be rewarded for the price of shipping.

How to exclude loyalty points for tax

This option dictates whether or not a customer will earn points for the cost of tax in their order.

1. In your app admin, go to Settings

2. Under Order Rewarding, click the box to check Exclude points for tax

3. Click Save

Now, loyalty points will not be rewarded for the price of tax.

How to exclude loyalty points on discounted orders

This option dictates whether or not a customer will earn points on a discounted order.
This means the entire order (even full priced items) will not earn the member any points if the order contains a discount. 

Discount types that are effected if you have this option checked:

Loyalty program discount codes - When a member redeems a loyalty reward at checkout, they will not earn loyalty points for that purchase.

Discount codes - When a customer redeems a store discount code that you have created, they will not earn loyalty points for that purchase.

Items on sale - When a customer adds a product to their cart that you have deemed to be on sale, they will not earn loyalty points for that purchase.


📝  Note: If you just want to prevent customers earning points on discounted products, you can do this by excluding product collections.

1. In your app admin, go to Settings

2. Under Order Rewarding, check Do not reward points on discounted orders

3. Click Save

Now, loyalty points will not be rewarded for orders that include discounts.

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