By default, your members only earn loyalty points for purchase when their payment status is Completed.
How to choose when members are rewarded their loyalty points
1. In your app admin, go to Settings
2. Under Order Rewarding, click Reward Points when Payment Status is one of
3. From the drop down, click your preferred Payment Status options
📝 Note: You can choose more than one payment status to reward points at. Your members will only be rewarded loyalty points for their purchase once.
In the Orders section of your BigCommerce admin, you can see the payment status of an order.
4. Click Save to confirm your settings