In this article:
- Exclude points on an entire order associated with any discounts
- Exclude points of discounted products at an item level
Exclude points on an entire order associated with any discounts
You may choose to not reward points on discounted orders. This means the entire order (even full priced items) will not earn the member any points if it contains a discount.
1. In your app admin, go to Settings
2. Under Order Rewarding, check Do not reward points on discounted orders
3. Scroll down and click Save
Discount types that are effected if you have this option checked:
Loyalty program discount codes - When a member redeems a loyalty reward at checkout, they will not earn loyalty points for that purchase.
Discount codes - When a customer redeems a store discount code that you have created, they will not earn loyalty points for that purchase.
Items on sale - When a customer adds a product to their cart that you have deemed to be on sale, they will not earn loyalty points for that purchase.
Exclude points of discounted products at an item level
Point blacklisting allows you to exclude certain products or product collections from your loyalty program. When a product or product collection has been blacklisted, members cannot earn loyalty points on those products or product collection items when purchased.
If you use Shopify: You can blacklist products and product collectionsIf you use BigCommerce: You can blacklist product categories
Common reasons for blacklisting products are:
- Sale products - products that are already discounted
- High-value products - products that have a high sale price, meaning members would earn points quickly in comparison with your other products.
- Low revenue products - products that you don't make much margin on
- Certain brands - brands that do not allow discounts to be placed on them
- Gift cards - to prevent a double up of points. This way the gift card buyer does not get the points. The customer who uses the gift card will earn the points if they become a loyalty member when they purchase.
> How to blacklist products from your loyalty program in Shopify
> How to blacklist product collections from your loyalty program in Shopify
> How to blacklist product categories from your loyalty program in BigCommerce