Your pricing plan is determined by how many active members you have on your loyalty program. 

📝 Note: You can upgrade your plan at anytime to unlock premium features, including a higher active member cap.

In this article: 

  • What's counted as an active member for billing purposes?
  • Reaching a plan limit and the upgrade process
  • What happens if I go over the limit?

What's counted as an active member for billing purposes?

Unlike other member-based subscription apps, you don’t have to pay for idle members who are part of your database, but aren’t showing you any loyal activity. We think it's unfair to bill you based on the size of your database that you've worked hard to grow! 

For example, if a customer joins, purchases and shares your business on Facebook to earn points, they become an active member. Then, if that customer does not do any further loyalty actions for 12 months, they will be excluded from your member count after not receiving points for 12 months (even though they have points on their account).


Reaching a plan limit and the upgrade process

As you are nearing the plan limit, you will be notified and you can choose to upgrade your plan at that time. If you reach your current plan's active member limit, you'll be notified of this by email. 

  • If your store is on Shopify: You will be required to login, upgrade your plan and approve your new subscription.
  • If your store is on BigCommerce: You will be automatically upgraded to the next highest plan.

What happens if I go over the limit?

If you run your store on Shopify, your loyalty program will not be automatically upgraded. If you miss our notifications letting you know you have reached your limit and you start going over your limit, your loyalty program will be paused after 3 days.

When your loyalty program is paused, your loyalty widget will be hidden on your eCommerce store, your members will no longer earn points or receive your program emails. However, any claimed rewards customers have will remain intact. 

You can resume your loyalty program at any time by upgrading your plan and clicking Activate Program in your Status tab. 

Did this answer your question?